Note that fit issues should be resolved before you remove tags or wear your shoes outside.If you are in doubt about the fit, we recommend wearing your new shoes indoors to be sure. Orders within the US will be processed within 1-2 business days, and then shipped within 5-7 business days.Yes, we offer half sizes in select styles, but not all. We do not offer pre-orders or the option to reserve stock in advance. We are working on this, but currently do not offer laces or insoles for individual purchase. EVA shoes can be hand-washed using mild soap and baking soda.Wash with a cloth or soft brush and let dry in a cool shaded area.If you purchased shoes from our online store, please submit a Return Request.You will need to enter your 9-digit order number (begins with 100) and select the item(s) you’d like to return.We are happy to offer you ground shipping via Fedex on all orders. We also offer express shipping for an additional cost, which take 2-3 business days to arrive after processing.If you place an order on an evening or weekend, it will be processed on the following business day. If your order exceeds 0, we offer free shipping with Fed Ex.
If your address is correct, your transaction may have been flagged as fraudulent.
In the meantime, you can shop our shoes at the following locations, or visit our Retailers Page to find a store in your area.
We restock our core colorways approximately twice per season. This material naturally molds to your feet, giving each step a cool and cushy feeling.
This is often a good idea for high traffic areas or apartment buildings.
If your order is being returned to us, please let us know at [email protected] At this time we only ship within the United States, but look forward to serving our international customers in the future.